Agent Inhouse Sales FRA

Task Responsibilities:

1. Responding to Customer Sales Queries, Managing Bookings, and Follow-up:

• Prioritize incoming quotes according to established guidelines
• Adhere to pricing guidelines to offer competitive quotes that help secure new business
• Provide swift responses to customer inquiries, including ad-hoc and urgent (spot) requests, by utilizing CargoLux tools (LEAP).
• Offer multiple options on quotes to ensure customers always find a suitable solution in terms of price and time.
• Coordinate special cargo requests with internal stakeholders, such as Regional Managers and Global Logistics.
• Promote the use of CargoLux’s value-added services.
• Direct customers towards using CargoLux’s digital sales channels to increase awareness and utilization.
• Assist customers with booking confirmations through digital channels to prevent potential booking failures.
• Notify customers of any changes in the initial quotation parameters.
• Update all booking-related information before the pre-flight phase.
• Ensure all bookings are correctly completed, including applicable rates, special cargo codes (SCCs), and additional charges.
• Ensure all bookings meet compliance and regulatory checks prior to departure.
• Proactively follow up on pending offers by phone and email.

2. Ensure Customer Service and Sales Activities:

• Actively contact potential customers in cases of short-notice space availability.
• Provide relevant market information to the Sales Management team.
• Manage CV-Product and CV-Pricing requests in coordination with the responsible team.
• Coordinate CV-Product/CV-Pricing bookings, ensuring adherence to agreed processes and continuous communication with the customer.
• Monitor daily work using available data and dashboards to ensure efficiency. 

Essential Requirements For The Position:

• Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
• First work experience is considered as an advantage
• Familiarity with CargoLux systems and tools such as LEAP (or similar cargo management software) is preferred.
• Strong organizational and time-management skills to handle multiple tasks
• Strong written and oral communication skills in German and English
• Feeling comfortable to work in a team as well as autonomously
• Proficiency in MS Office

Working Conditions:

• Position based in Frankfurt
• Occasional travel
• 30 days of annual leave, vacation allowance and a 13-month salary
• Flexibility in working hours
• 2-days WFH policy
• Deutschlandticket or parking slot at office
• Company pension plan 
• Annual team events
• A certificate of good conduct will be required