Accounts Assistant

As an Accounts Assistant within our Cargo team, you’ll support the accurate and timely processing of financial and cargo-related data using key systems such as CASS (IATA Cargo Accounts Settlement Systems). This role plays a vital part in ensuring revenue is accurately captured, additional charges are correctly applied, and customer service remains exceptional across reservations and invoicing processes.

You’ll work closely with internal teams to resolve account queries, issue corrections, and maintain compliance with finance and cargo procedures. If you’re detail-oriented, comfortable working with numbers and systems, and thrive in a collaborative environment, this is the role for you.

• Experience in airline cargo, freight forwarding, or logistics operations
• Solid understanding of air waybill processing, additional charges, and customer contracts
• Experience using industry-standard cargo and accounting systems
• High numerical accuracy and confidence managing data entry and reconciliations
• Intermediate to advanced proficiency in MS Excel, with the ability to generate and format reports
• Knowledge of airline cargo procedures and import/export flows is an advantage

• Able to liaise clearly and professionally with customers, colleagues, and external stakeholders. You ask relevant questions, remain calm under pressure, and explain processes clearly
• You’re structured, punctual, and capable of managing high volumes of administrative data with accuracy. You prioritise your work well to meet deadlines
• You handle issues such as discrepancies in charges or booking constraints using logical thinking and available data from systems
• A collaborative, respectful team player who contributes to shared responsibilities and supports colleagues during busy periods or absences
• You’re adaptable and calm in changing environments, with a positive, can-do attitude
• Committed to quality work and continual improvement of your own performance and processes
• You show initiative, take ownership of tasks, and follow through reliably
• Proficient with systems such as CASS, and Microsoft Office (especially Excel, PowerPoint and Microsoft 360)

Singapore Airlines is globally renowned for its excellence in customer service, operational efficiency, and continuous innovation. As one of the most respected names in the aviation industry, the airline is committed to delivering a premium experience at every customer touchpoint. At London Heathrow, this commitment is reflected in the efforts of a dedicated team that ensures every journey is seamless, both on the ground and in the air. The company promotes a collaborative and inclusive workplace where employees are encouraged to grow, contribute meaningfully, and take pride in being part of a world-class airline.

The UK Cargo division plays a vital role in supporting the airline’s global logistics network, ensuring smooth coordination between freight partners, customers, and operational teams to deliver timely and reliable cargo services.